Fachai Privacy Policy — How We Protect Your Personal Information
Fachai is committed to protecting the privacy of every user in Malaysia. This document explains what information we collect, how it is used, and your rights as a user of our platform.
Last Updated: 1 January 2026
Information We Collect from You
When you register and use the fachai platform, we collect several categories of information to ensure our services run smoothly, securely, and in line with the needs of users in Malaysia.
Account Information: Full name, email address, phone number, date of birth, and encrypted password collected during the registration process.
Payment Information: Details relating to transactions in MYR — including bank name, payment method type (FPX, Boost, Touch 'n Go), and transaction records. Full card numbers are not stored in our system.
Device & Browser Information: Device type, operating system, browser version, IP address, and language settings used when accessing the platform.
Usage Data: Records of in-platform activity such as games played, session duration, clicks, and interactions with platform features.
Cookies: Small files stored on your device to facilitate navigation and maintain your login session.
How Your Information Is Used
Fachai uses the information collected solely for purposes related to platform operations and improving the user experience. We do not sell or rent your personal data to any third party for marketing purposes.
- Processing account registrations and verifying user identity.
- Processing deposits and fund withdrawals in MYR securely.
- Providing customer support and resolving complaints or enquiries.
- Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Sending important notifications related to your account, transactions, or policy updates.
- Improving platform features based on aggregated, anonymised user behaviour patterns.
We will only send you promotional content if you have consented to receive such communications during registration or through your account settings.
Cookies & Tracking Technologies
Fachai uses cookies to enhance your browsing experience on the platform. Cookies are small data files automatically stored on your device when you visit our site.
We use several types of cookies:
- Session Cookies: Keeps you logged in throughout your active session without requiring you to re-enter your password each time.
- Preference Cookies: Saves your preferences such as display language and platform layout.
- Analytical Cookies: Collecting aggregated usage data to help us understand how users interact with the platform and improve features that are underperforming.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect specific features on the fachai platform, including the ability to maintain your login session.
Data Storage, Security & Sharing
All personal data collected by fachai is stored on servers protected with SSL encryption and strict access controls. We apply industry-standard security protocols to ensure your data cannot be accessed or altered by unauthorised parties.
Your data is retained for as long as your account is active or as required for legal and operational purposes. Once your account is closed, your personal data will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
Sharing with Third Parties: fachai does not sell user data to any third party. We may share necessary information with payment service providers (such as banks and eWallet operators) solely for the purpose of processing transactions in MYR. All third parties are bound by confidentiality agreements and are not permitted to use that data for any other purpose.
In certain circumstances required by law or court order, we may be obligated to disclose specific information to the relevant authorities. We will notify you should this occur, to the extent permitted by law.
Your Rights as a User
As a fachai platform user, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you at any time.
If your data is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data by closing your account and contacting fachai support.
To submit any request relating to your privacy rights, please contact the fachai support team at: [email protected]. We will process your request within a reasonable timeframe, not exceeding 30 business days.
Policy Updates & How to Contact Us
Fachai reserves the right to update or modify this Privacy Policy at any time to reflect changes in platform operations, legal requirements, or current industry practices. Any changes will be posted on this page along with the updated date.
Your continued use of the fachai platform after any changes are published constitutes your acceptance of the updated policy. We encourage you to review this page from time to time to stay informed about how we handle your information.
If you have any questions, concerns, or would like to raise a complaint regarding your data privacy on the fachai platform, please reach us by email at: [email protected]. Our team is available every day of the week.
Got More Questions? We're Here to Help
Check our FAQ for quick answers, or register an account now and enjoy the fachai entertainment platform — where your data security comes first.